This Privacy Policy explains how jibb app collects, uses, stores, and protects the personal information of members registered on our platform. We are committed to keeping your data safe and handling it responsibly in line with applicable data protection standards in the Philippines.
When you register an account with jibb app, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and personalised gaming experience. This includes your full name, date of birth, contactdetails, email address, and a valid government-issued ID for verification purposes. We also collect information about how you use the platform, including your login activity, game history, transaction records, and device information such as your browser type and mobile operating system. This data helps us detect suspicious activity, prevent fraud, and ensure that our platform remains secure for all Filipino members. We may also collect information you provide when you contact our support team, such as the nature of your query and any correspondence exchanged. All information collected is used solely for the purposes described in this Privacy Policy and will not be sold or shared with third parties for marketing purposes.
In addition to information you provide directly, we may collect certain technical data automatically when you access the platform through your mobile browser. This includes your IP address, session duration, pages visited, and interaction patterns within the platform. This technical data is used to improve platform performance, troubleshoot issues, and ensure a smooth experience for members across different devices and network conditions in the Philippines. We do not use this data to identify you personally beyond what is necessary for security and service delivery purposes. You can review our FAQ page for more details on how specific types of data are handled.
When you sign up, we collect your name, date of birth, contact number, email address, and identity verification documents. This information is required to confirm your eligibility as a Filipino member aged 18 or above. It is also used to set up and manage your account securely. We store this data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations. You may request a review of your registration data at any time by contacting our support team.
We record your gaming activity, including the games you play, the amounts you wager, and the outcomes of your sessions. This data is used to maintain accurate account records, process withdrawals correctly, and identify any unusual patterns that may indicate a problem. It also helps us tailor the platform experience to your preferences over time. Activity data is kept securely and is accessible only to authorised personnel within the platform. We do not share individual activity records with third parties except where required by law or regulation.
All financial transactions on the platform are processed in Philippine pesos (PHP) through local payment providers. We collect the details necessary to process your deposits and withdrawals, including your chosen payment method and transaction reference numbers. We do not store full card numbers or sensitive banking credentials on our servers. Payment data is handled in accordance with the security standards required by our payment partners. If you have questions about a specific transaction, our support team can assist you using the reference data we hold.
As a registered member of jibb app, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or out of date. You may also request the deletion of your account and associated personal data, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. To exercise any of these rights, you can reach out to our support team through the contact details provided on the platform. We will respond to all data-related requests within a reasonable timeframe and will keep you informed of the progress of your request. Your privacy matters to us, and we are committed to handling all such requests with care and transparency.
You also have the right to withdraw your consent to certain types of data processing at any time, including the receipt of promotional communications from the platform. If you no longer wish to receive updates about new promotions, bonuses, or platform features, you can update your communication preferences through your account settings or by contacting support directly. Please note that withdrawing consent for certain types of processing may affect your ability to use some features of the platform. We will always inform you of any such implications before processing your request. For further guidance on managing your data preferences, the FAQ page provides step-by-step information.
You can request a copy of the personal information we hold about you at any time by contacting our support team. If you find that any of your details are incorrect, such as a misspelled name or an outdated contact number, you have the right to ask us to correct them promptly. We will verify your identity before processing any access or correction request to ensure that your data is not disclosed to or altered by an unauthorised person. Keeping your information accurate helps us serve you better and ensures that your account operates smoothly. We aim to process all access and correction requests within a reasonable period of receiving them.
If you decide to close your account and request the deletion of your personal data, we will process your request in accordance with our data retention obligations under applicable Philippine regulations. Certain records, such as transaction histories and identity verification documents, may need to be retained for a legally specified period even after account closure. Once the mandatory retention period has passed, your data will be securely deleted from our systems. You may also withdraw your consent to receive marketing communications at any time without affecting the lawfulness of processing carried out before your withdrawal. Our support team is available to guide you through the deletion or consent withdrawal process.
jibb app uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your login credentials, payment details, and personal information remain protected during every session. Our systems are monitored continuously for suspicious activity, and access to member data is restricted to authorised personnel who require it to perform their duties. We conduct regular security reviews to identify and address potential vulnerabilities before they can be exploited. While no system can guarantee absolute security, we take every reasonable precaution to safeguard the information of our Filipino members.
In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant regulatory authorities as required by applicable law. We will provide clear information about the nature of the breach, the data affected, and the steps we are taking to address it. You are also encouraged to play your part in keeping your account secure by using a strong, unique password and by logging out of the platform when using a shared or public device. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so that we can take appropriate action. Protecting your data is a shared responsibility, and we are committed to working with you to maintain the security of your account.
Quick answers to the questions Filipino members most often ask about how their personal data is handled on the platform.
We take your privacy seriously and are committed to protecting your personal information at every step. If you are ready to experience mobile-first online gaming in the Philippines with a platform that puts your security first, register your free account now and explore everything jibb app has to offer.